Frequently Asked Questions

789bt FAQ – Frequently Asked Questions in Bangladesh

Whether it's registration, login, deposits, bonuses, betting, or withdrawals — find your answers below. If you still can't find what you need, reach out to support.

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What You'll Learn

Whatever question comes up while using 789bt — you'll find the answer right here on this page

Registration & Account

Everything from opening an account to KYC verification — how to register, age requirements, and how many accounts you can have.

Register
Deposits & Withdrawals

How to deposit and withdraw using bKash, Nagad, and Rocket — minimum amounts, processing times, and everything else you need to know.

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Bonuses & Offers

How to claim the welcome bonus, cashback, reload, and referral bonuses. What wagering requirements are and when you can withdraw bonus winnings.

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Sports Betting

How to bet on cricket, football, and other sports. What live betting and handicap mean, and how to read odds.

View Sports
Security & Privacy

Detailed information on password reset, 2FA, session management, and protecting your personal data.

View Policy
Mobile App

How to download the 789bt app on Android and iOS, and how to resolve installation issues.

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Account & Registration

You'll need an active mobile number, a valid email address, and a strong password. You must be 18 or older. A clear photo of your national ID or passport may be required for KYC verification.

Only one account per person is allowed. Attempting to open multiple accounts with the same details may result in all accounts being suspended and any funds held being forfeited.

KYC (Know Your Customer) verification ensures internationally recognized security standards. It is mandatory to prevent fraud and money laundering. With clear documents, verification is typically completed within 12–24 hours.

Your username cannot be changed after registration. To update your email, contact the support team. Once your identity is verified, your new email will be set.

Email support@789bt.im or reach out via live chat. It's best to withdraw your remaining balance before closing. If you just need a break, use the self-exclusion option on the "Responsible Gaming" page.
Deposit

Deposits are accepted via bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency (USDT). All methods are secure and instant. Visit the Financial Transactions page for more details.

You can deposit a minimum of ৳200 BDT via mobile banking (bKash/Nagad/Rocket). Bank transfers require a minimum of ৳500 BDT. To qualify for the first deposit bonus, deposit at least ৳500 BDT.

bKash, Nagad, and Rocket balances are typically updated within 1–5 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, contact support with your payment reference number.

789bt does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transfer fees — this depends entirely on the respective service provider.
Withdrawal

Withdrawals are typically processed within 15 minutes to 2 hours. Without KYC verification, it may take longer. A slightly longer wait on your first withdrawal is normal.

The minimum withdrawal amount is ৳300 BDT. Daily maximum limits vary based on your account type and verification level. See the Terms & Conditions page for full details.

First, check your account's KYC status. Confirm that the bonus wagering requirements have been met. If the issue remains unresolved, contact live chat with your transaction ID.

Withdrawals can only be made to the mobile number used during registration. Sending to a different number is not possible — this is a security measure. To change your number, please contact support.
Bonuses & Offers

When you open a new account and make your first deposit of at least ৳500 BDT, a 100% welcome bonus is automatically credited to your account — no code needed. Wagering requirements apply before the bonus can be used.

Wagering means you must place bets totalling a set amount using your bonus funds before you can withdraw. For example, a 5x wagering requirement on a ৳100 BDT bonus means you need to place ৳500 BDT in bets. Full details are on the Terms & Conditions page.

When a friend registers using your referral code, you earn a commission on their first deposit. Find your code under the "Refer" section in your account dashboard.

The welcome bonus applies to your first deposit only. Once missed, it cannot be reclaimed. However, you can make up for it through regular reload and weekly bonus offers.
Betting

Live betting means placing bets in real time during a match using live odds. Log in, go to the "Live" section, select any ongoing match, and place your bet on your preferred market.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" option is available, you can partially or fully cash out during the match. This feature is not available on all markets.

If a match is cancelled or abandoned, the full stake for that bet is refunded to your account within 24 hours. If the bet is part of a multi-bet, the remaining selections continue as normal.

The minimum bet starts at ৳10 BDT. Maximum bet limits vary by market and event, with higher limits available for high-profile matches.
Security

On the login page, click the "Forgot Password?" link. A reset link will be sent to your registered email. Click the link to set a new password. If you don't see the email, check your spam folder.

Go to Account Settings, open the "Security" section, and enable "Two-Step Verification". An OTP will be sent to your mobile — enter it to confirm. From that point, an OTP will be required every time you log in.

Change your password immediately and enable 2FA. Go to Settings and log out of all active sessions. Then email support@789bt.im so your account can be reviewed.

Yes. All data is secured with 256-bit SSL encryption and is never sold to third parties. Visit our Privacy Policy page for more details.
Mobile App

The APK can be downloaded directly from the 789bt app page. On Android, allow installation from "Unknown sources" in your settings. iOS users will also find instructions on the app page.

Go to Phone Settings > Security > enable "Install apps from unknown sources." If storage is low, free up space by deleting some files. If the issue persists, access 789bt.im through your mobile browser instead.

All core features are available on both platforms. However, the app offers biometric login, push notifications, and smoother navigation. For frequent users, the app provides a more comfortable experience.

Some features may not work correctly on older versions. Keeping the app updated is also important for security. Download the latest version from the app page.
About the 789bt FAQ

789bt has put together this FAQ specifically with Bangladeshi users in mind. Every question is answered in clear, straightforward language — helpful for both new and experienced users alike.

The most common question from 789bt users is — "I made a deposit, where's my balance?" The answer is simple: bKash and Nagad deposits are reflected within 1–5 minutes. If it's still not showing after 5 minutes, head to live chat with your payment screenshot and transaction ID.

Important: 789bt will never call you or send an SMS asking for your password or OTP. If anyone does, it is a scam.

There's a common misconception about bonuses — bonus funds cannot be withdrawn directly. You must first wager a specified amount before cashing out. This is the wagering requirement. Once fulfilled, any winnings from the bonus can be fully withdrawn.

Another common Sports Betting question is how to read odds. 789bt uses decimal odds. For example, a BDT 100 bet at odds of 2.50 returns a total of BDT 250 if you win (profit of BDT 150). You'll find a more detailed guide on the analysis page.

Responsible Gaming: Betting is for entertainment, not a source of income. Set your own limits. If you need help, Responsible Gaming Visit the page.

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If your question isn't covered in the FAQ, contact our support team. Or register now and start your best betting experience with 789bt.

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